Promotes the ability of high-risk individuals in the community based
housing programs to achieve independent living skills and stability in
their psychiatric or medical conditions. Case manager works with
individual to maintain housing and prevent homelessness. This includes
tenant advocacy, apartment inspections, and finding new apartments as
needed. Case/care management links individuals to service systems,
then coordinates and monitors the provision of services. Services are
individualized to the specific identified needs of each person in a
culturally sensitive way. This is achieved using a holistic approach
considering several areas of strengths and needs including, but not
limited to the individual’s: history, culture, spiritual preferences,
education and employment information, social involvement, mental
health and substance abuse status, medical needs, housing advocacy and
needs, safety issues, legal issues and financial issues. The case/care
manager encourages and assists the recipient to develop natural
community supports and use community resources to encourage
integration into the community. This position may require use of
personal vehicle to transport clients when an agency vehicle is not available.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Meets consistently with each service recipient to provide one on one support.
Monitors food, supplies and upkeep in the housing unit, helps the
individual/families make appropriate purchases or assists in the
cleaning whenever necessary. (Gateway)
Reports to the supervisor all pertinent information concerning
illnesses, accidents, untoward events, staff difficulties, repair
Serves as coordinator of all services the person will receive while
admitted to case/care management services.
Develops written care management plan/IAP based on strengths and
individualized needs per program requirement.
Links person to all services and supports listed on the
individualized care management plan/IAP.
Advocates on behalf of the individual to gain access to needed
services and supports in the least restrictive setting.
Provides on going case/care management services as needed.
Maintains adequate and appropriate written progress notes according
to agency guidelines
Develops and maintains community relationships. Resolves problems
that interfere with self sufficiency.
Develop professional relationships with landlords working together to
maintain housing for individual.
Assists program participants in securing and maintaining adequate
housing including negotiating leases.
Assists program participants with rehabilitation, social, employment
and health supports.
Coordinates treatment with other agencies; gathering input for care
Increases use of appropriate community resources.
Encourages participation in client’s own care management plan/IAP.
Performs problem solving functions that overcome obstacles faced by
Ensures resident records are maintained in a manner compliant with
federal, state, local and agency policies, procedures and regulation
and conducts regular record keeping reviews and completes audits
according to procedure.
Works within program budget
Assists in reviewing, evaluating, and further development of the care
Monitors and maintains high standard of service delivery.
Collects data for statistical purposes.
Maintains client confidentiality at all times.
Follows agency policies and procedures in all program areas.
Other job related duties as assigned.
Management has the right to add or change the duties of this
position at any time.
EDUCATION and/or EXPERIENCE
Required: Associates degree in the Human Services field and two years
Human Services experience.
Preferred: Bachelor’s degree in Human Services field and 1 year Human
Services experience, particularly with developmentally delayed,
geriatric and co-occurring disorder clients.