Provides ongoing support to residents so that they may acquire the
necessary skills to live independently in the community. Performs a
wide range of tasks including but not limited to training in areas of
self-advocacy/assertiveness, daily living skills, community
integration, medication and symptom management, skills development,
socialization, and substance abuse. Converses with residents to
reinforce positive behaviors and to promote social interaction as a
role model. Services are individualized to the specific identified
needs of each person in a culturally sensitive way. This is achieved
using a holistic approach considering several areas of strengths and
needs including, but not limited to the individual’s: history,
culture, spiritual preferences, education and employment information,
social involvement, mental health and substance abuse status, medical
status, safety issues, legal issues and financial issues. Observes and
documents resident’s behaviors to help facilitate assessment of goals.
This position may require use of personal vehicle to transport clients
when an agency vehicle is not available.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Participates in the oversight of the maintenance of the residence and
its conformity to health and safety requirements.
Follows agency policies and procedures in all program areas.
Serves as manager of all services the person will receive under the
case management program.
Develops written case management plan based on strengths and
Reviews, revises and updates the case management plan every 90 days
or as needed.
Links person to all services and supports listed on the
individualized case management plan.
Advocates on behalf of the individual to gain access to needed
services and supports in the least restrictive setting.
Maintains adequate and appropriately written progress notes in the
case file according to agency guidelines
Develops and maintains good community relationships.
Assists program participants with rehabilitation, social, employment
and health supports.
Assists in daily living skills development.
Assists program participants in times of crisis.
Coordinates treatment with other agencies.
Increases use of appropriate community resources.
Encourages participation in client’s own case management plan.
Commences to develop a discharge plan upon enrollment in the program.
Conducts regular record keeping reviews and completes audits
according to procedure.
Assists in reviewing, evaluating, and further development of the case
Monitors and maintains high standards of service delivery.
Collects data for statistical purposes.
Maintains client confidentiality at all times.
Reports to supervisor pertinent information concerning illnesses,
accidents, untoward events, staff difficulties, repair needs, etc.
Effectively handles crisis situations
Working as a Member of a Team:
Establish and maintain a positive working relationship with
co-workers emphasizing the following:
- Doing your share of work.
- Leaves work area clean and/or neat.
- Shows a level of tolerance and flexibility towards others.
- Gives and/or receives positive and constructive feedback.
- Carries out team decisions consistently.
Works at other residential sites as assigned
Other related duties as assigned.
Other related duties as assigned.
Management has the right to add or change the duties of this
position at any time.
EDUCATION and/or EXPERIENCE
Experience with developmentally delayed, geriatric and co-occurring
Required: Associate’s Degree in the Human Services field and three
years’ experience in human services,
or a High school diploma or general education
degree (GED); and five years related experience and/or training in a
human service field.
Preferred: Bachelor’s degree in the Human Services field and related
experience and/or training working with seriously and persistently
mentally ill adults.