Transitional Living Services of Northern New York


Transitional Living Services
of Northern New York

Administrative Office
482 Black River Parkway
Watertown, NY 13601

Behavioral Health and Wellness Center
7550 South State Street
Lowville, NY 13367

110 Ogden Street
Ogdensburg, NY 13669


Maximizing Independence through Wellness

Resident Advocate - CHAAP

  • Job Tracking ID: 512424-864288
  • Job Location: Ogdensburg, NY
  • Job Type: Full-Time/Regular
  • Date Updated: September 13, 2023
  • Years of Experience: Not Applicable
  • Starting Date: ASAP

Invite a friend
facebook LinkedIn Twitter Email

Job Description:

$18.25 per hour

This position is eligible for a $750 sign on bonus!


Provides ongoing support to residents so that they may acquire the necessary skills to live independently in the community. Performs a wide range of tasks including but not limited to training in areas of self-advocacy/assertiveness, daily living skills, community integration, medication and symptom management, skills development, socialization, and substance abuse. Converses with residents to reinforce positive behaviors and to promote social interaction as a role model. Services are individualized to the specific identified needs of each person in a culturally sensitive way. This is achieved using a holistic approach considering several areas of strengths and needs including, but not limited to the individual’s: history, culture, spiritual preferences, education and employment information, social involvement, mental health and substance abuse status, medical status, safety issues, legal issues and financial issues. Observes and documents resident’s behaviors to help facilitate assessment of goals. This position may require use of personal vehicle to transport clients when an agency vehicle is not available.


Participates in the oversight of the maintenance of the residence and its conformity to health and safety requirements.

Follows agency policies and procedures in all program areas.

Serves as manager of all services the person will receive under the case management program.

Develops written case management plan based on strengths and individualized needs.

Reviews, revises and updates the case management plan every 90 days or as needed.

Links person to all services and supports listed on the individualized case management plan.

Advocates on behalf of the individual to gain access to needed services and supports in the least restrictive setting.

Maintains adequate and appropriately written progress notes in the case file according to agency guidelines

Develops and maintains good community relationships.

Assists program participants with rehabilitation, social, employment and health supports.

Assists in daily living skills development.

Assists program participants in times of crisis.

Coordinates treatment with other agencies.

Increases use of appropriate community resources.

Encourages participation in client’s own case management plan.

Commences to develop a discharge plan upon enrollment in the program.

Conducts regular record keeping reviews and completes audits according to procedure.

Assists in reviewing, evaluating, and further development of the case management program.

Monitors and maintains high standards of service delivery.

Collects data for statistical purposes.

Maintains client confidentiality at all times.

Reports to supervisor pertinent information concerning illnesses, accidents, untoward events, staff difficulties, repair needs, etc.

Effectively handles crisis situations

Working as a Member of a Team:

Establish and maintain a positive working relationship with co-workers emphasizing the following:

- Doing your share of work.

- Leaves work area clean and/or neat.

- Shows a level of tolerance and flexibility towards others.

- Gives and/or receives positive and constructive feedback.

- Carries out team decisions consistently.

Works at other residential sites as assigned

Other related duties as assigned.

Other related duties as assigned.

Management has the right to add or change the duties of this position at any time.

Experience and Skills:


Experience with developmentally delayed, geriatric and co-occurring disorder clients.

Required: Associate’s Degree in the Human Services field and three years’ experience in human services, or a High school diploma or general education degree (GED); and five years related experience and/or training in a human service field.

Preferred: Bachelor’s degree in the Human Services field and related experience and/or training working with seriously and persistently mentally ill adults.

Office: (315) 782-1777

Copyright © 2023 Transitional Living Services of Northern New York
Web Development by