Transitional Living Services of Northern New York


Transitional Living Services
of Northern New York

Administrative Office
482 Black River Parkway
Watertown, NY 13601

Behavioral Health and Wellness Center
7550 South State Street
Lowville, NY 13367

110 Ogden Street
Ogdensburg, NY 13669


Maximizing Independence through Wellness

Senior Case Manager - CHAAP

  • Job Tracking ID: 512424-864300
  • Job Location: Ogdensburg, NY
  • Job Type: Full-Time/Regular
  • Date Updated: September 13, 2023
  • Years of Experience: Not Applicable
  • Starting Date: ASAP

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Job Description:

$22.00 per hour


This position holder will report directly to the Director of Operations for SLC acting in a supervisory role over the four Resident Advocates for the SRO’s and the RA for the SLC Supportive Housing and Gaslight Village programs. The individual will maintain clear communications with all RA’s, monitor and be aware of daily operations of these programs, chair weekly RA’s meetings and report events and outcomes of significance to the Director. The individual will have a clear understanding of the program documentation and reporting requirements and work with RA’s to produce required reports and documentation. They will perform regular audits of all work and be capable of training and orienteering new Resident Advocates. The individual will assist the SLC SH/Gaslight Village RA in maintaining that caseload, by providing sufficient direct client support in order to satisfactorily provide services to all those clients.


Field resident concerns and day-to-day SRO issues in the absence of the Director of Operations

Oversees completion of quarterly, annual or special reports

Coordinate representation at all SPOA meetings

Conduct community outreach to bring local organizations on site to provide enriching activities for residents

Provide coverage at other locations when the assigned Resident Advocate is absent

Oversee on-site orientation of new case managers

Responsible for development of materials used in on-site programming and ensuring consistent implementation across sites

Complete case record reviews on a sample of SRO casefiles each quarter and ensure any necessary corrections are made.

Attend quarterly Quality Assurance Review meetings

Coordinate follow-up from Quality Assurance Site visits and documentation reviews

Supervises and evaluates performance of Resident Advocates for the SRO’s and Gaslight Village

Follows agency policies and procedures in all program areas.

Develops and maintains good community relationships.

Conducts regular record keeping reviews and completes audits according to procedure.

Assists in reviewing, evaluating, and further development of the case management program.

Maintains client confidentiality at all times.

Reports to Director of Operations pertinent information concerning illnesses, accidents, untoward events, staff difficulties, repair needs, etc.

Will assist assigned SLC SH/Gaslight Village RA in maintaining Supportive Housing and Gaslight Village resident caseload.

Other duties as assigned.

Management has the right to add or change the duties of this position at any time.

Experience and Skills:

Bachelor’s degree in the Human Services field; and two years related experience and/or training working with seriously and persistently mentally ill adults, or an Associate’s Degree in the Human Services field and four years’ experience in human services. Preferred: Supervisory experience and/or experience with developmentally delayed, geriatric and co-occurring disorder clients.

Office: (315) 782-1777

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