Transitional Living Services of Northern New York


Transitional Living Services
of Northern New York

Administrative Office
482 Black River Parkway
Watertown, NY 13601

Behavioral Health and Wellness Center
7550 South State Street
Lowville, NY 13367

110 Ogden Street
Ogdensburg, NY 13669


Maximizing Independence through Wellness

Team Leader - ACT Team

  • Job Tracking ID: 512424-864302
  • Job Location: Watertown, NY
  • Job Type: Full-Time/Regular
  • Date Updated: September 13, 2023
  • Years of Experience: Not Applicable
  • Starting Date: ASAP

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Job Description:

$55910.40 per year

This position is eligible for a $7500 sign on bonus!


The Team Leader, under the supervision of the Clinic Director is responsible for programmatic leadership of the Assertive Community Treatment Team (ACT) in Jefferson and Lewis Counties. The Team Leader will ensure this evidence-based practice is delivered by a mobile, multi-disciplinary mental health treatment team. The Team Leader will coordinate a full range of clinical treatment, psychosocial rehabilitation, and community support services designed to promote recovery by improving psychiatric symptoms, preventing relapse, teaching skills, providing direct assistance and securing community resources necessary for successful functioning in work, school, home and social relationships. The Team Leader will exercise supervision over all professional and paraprofessional subordinates, ensuring demonstration of core competencies initially and in continued job performance.


Oversight of all daily administrative operations of the ACT Team, ensuring compliance with agency policies and state and federal regulations. Responsible to the Clinic Director for program compliance with all grant, contract, certification requirements, audits and safety procedures. Responsible for providing data for completion of required reports (i.e. completion of Annual Reports, Grant Reports, etc.) and follows appropriate emergency, security and safety procedures (i.e. fire alarms, security alarms, etc.).

Responsible for the resolution of personnel issues. Completes reports and staff evaluations in accordance with agency policies. Interview, hire, reward, and discipline staff as needed. Participate in the development of staff, and identify their training needs as required. Select staff consistent with the ACT core operating principles and values.

Works closely with the Clinic Director and the Director of Finance in the fiscal management and development of budgets to include reviewing profit and loss analysis, and works with staff to ensure spending is monitored.

Directs and supervises staff activities, leads daily team organizational and service planning meetings. Provide clinical direction to staff regarding individual cases, conducts side-by-side contact with staff and regularly conducts individual supervision meetings.

Is responsible for direct patient services as a member of the clinical staff, clinical supervision for staff, and administration and leadership of the team.

Responsible for the establishment, review and maintenance of client care protocols ensuring that all state policies, guidelines, and regulations are met for all clients accessing ACT services.

Responsible for evaluating the effectiveness of on-site programs, and in conjunction with the QA Coordinator ensure that staff consistently implement and maintain program quality.

Provide guidance in times of crisis, and is available to staff for guidance after normal business hours. Participates in on-call rotation.

Work closely with the Clinic Director to develop, implement, and maintain policies and procedures, goals and objectives as directed by The Board of Directors and the Executive Director.

Work with Clinic Director and the Director of Human Resources to ensure agency policies regarding equal employment opportunities, hiring procedures, compensation and employee benefits are being met.

Work with the Clinic Director and the Director of Corporate Compliance to maintain a systemic Utilization Review process to the fidelity of the model and team protocols. Monitoring and tracking of data relevant to treatment outcomes will be used to measure and verify service provisions. Will analyze recipient progress to identify outcome trends and implement corrective action/process improvement plans specific to results confirming fidelity to the ACT model.

In conjunction with the QA Coordinator review annual satisfaction surveys and progress towards established goals and objectives for the ACT program, and participate in developing a plan for ongoing improvement of services.

Attends conferences and training as scheduled and ensure licensure is kept up to date.

Work collaboratively with all external agencies, in particular, in-patient mental health services working to reduce admissions of ACT clients and provide appropriate discharge planning protocols.

Functions as a member of the multi-disciplinary team.

Follows agency policies and procedures in all program areas.

Other related duties as assigned.

Management has the right to add or change the duties of this position at any time.


Provide administrative supervision to ACT employees in Jefferson and Lewis County. Carry out all supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Provides clinical supervision consistent with licensure.

Experience and Skills:


Master’s degree or higher in social work, psychology, rehabilitation counseling or a related field, OR licensure/registration as a registered nurse (prefer masters level or NP), or physician. Three years of mental health supervisory or management experience in an OMH facility; or an equivalent combination of experience and training as defined above. Preference for a person with experience on a multi-disciplinary mobile team.

Office: (315) 782-1777

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