Promotes the ability of high risk individuals to achieve independent living skills and stability in their psychiatric or medical conditions. Case/care management links individuals to service systems, then coordinates and monitors the provision of services. Services are individualized to the specific identified needs of each person in a culturally sensitive way. This is achieved using a holistic approach considering several areas of strengths and needs including, but not limited to the individual’s: history, culture, spiritual preferences, education and employment information, social involvement, mental health and substance abuse status, medical needs, housing advocacy and needs, safety issues, legal issues and financial issues. The case/care manager encourages and assists the recipient to develop natural community supports and use community resources to encourage integration into the community.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Meets consistently with each service recipient to provide one on one support.
Monitors food, supplies and upkeep in the housing unit, helps the individual/families make appropriate purchases or assists in the cleaning whenever necessary. (Gateway)
Reports to the supervisor all pertinent information concerning illnesses, accidents, untoward events, staff difficulties, repair needs, etc.
Serves as coordinator of all services the person will receive while admitted to case/care management services.
Develops written care management plan/IAP based on strengths and individualized needs per program requirement.
Links person to all services and supports listed on the individualized care management plan/IAP.
Advocates on behalf of the individual to gain access to needed services and supports in the least restrictive setting.
Provides on going case/care management services as needed.
Maintains adequate and appropriate written progress notes according to agency guidelines
Develops and maintains community relationships. Resolves problems that interfere with self sufficiency.
Develop professional relationships with landlords working together to maintain housing for individual.
Assists program participants in securing and maintaining adequate housing including negotiating leases.
Assists program participants with rehabilitation, social, employment and health supports.
Coordinates treatment with other agencies; gathering input for care management plan/IAP.
Increases use of appropriate community resources.
Encourages participation in client’s own care management plan/IAP.
Performs problem solving functions that overcome obstacles faced by the individual.
Ensures resident records are maintained in a manner compliant with federal, state, local and agency policies, procedures and regulation and conducts regular record keeping reviews and completes audits according to procedure.
Works within program budget
Assists in reviewing, evaluating, and further development of the care management plan/IAP.
Monitors and maintains high standard of service delivery.
Collects data for statistical purposes.
Maintains client confidentiality at all times.
Follows agency policies and procedures in all program areas.
Other job related duties as assigned.
QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Required: Associates degree in the Human Services field and two years Human Services experience; Preferred: Bachelor’s degree in Human Services field and 1 year Human Services experience, particularly with developmentally delayed, geriatric and co-occurring disorder clients. Experience working with families.